Domestic shipping
We strive to ship all orders the same business day they are received. Orders processed after the daily cut-off time or on weekends will not ship until the following business day assuming enough stock is available at the time of order processing. If an item is not in stock, you should be notified of the product's status within fourty-eight hours.

Shipping is by the carrier of the customer's choice of either UPS, DHL, or US Postal Service. APO/FPO customers will have their parcels shipped by the US Postal Service.

NOTE: Northwoods Computer & Internet Services does not ship orders on weekends. Orders that have not shipped by Friday at 6 p.m. EST will ship the following business day assuming your items are in stock. We shall not be liable for any loss of profits, business, goodwill, data, interruption of business, damages related to this agreement, minimum 15% restocking fee with original packaging.

Stock Availability: Stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.

International Shipping
Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. Northwoods Computer & Internet Services makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.

Orders for shipment outside the US are subject to customer verification of account information, additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. If you are ordering products to be shipped outside the US, or are placing an order with a credit card who's bank is located outside the United States, please be aware you may be asked to verify your account information manually or provide a different method of payment. This is for your protection to help reduce fradulent charges.

Return Policy If you need to return a product, you must obtain an RMA BEFORE returning your product. An RMA number will be issued to you, and then you must return the product in conjunction with this RMA number.

All refunds will be credited at lesser of current market value or purchase price. All returns for credit are subject to a 15% restocking fee.

Products will not be accepted for return, whether for exchange or credit, unless prior authorization is obtained. Returns for credit must be received within 30 days of the original invoice date (15 days for CPU's). Beyond this period, product may only be exchanged if currently under warranty. After 30 days from the original invoice date, most products must be exchanged with the manufacturer. Please contact a Northwoods Computer & Internet Services representative or consult the product listings on our website for further warranty information.

All products must be returned in their original packaging with all software, power units, cabling and other items intact, or else will not be able to be returned for credit. Advance replacement RMA's will be charged accordingly if returned without above items.

Opened retail box CPU's may not be returned for credit and will only be exchanged for the same if found defective and returned within 15 days.

Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged. OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. Northwoods Computer & Internet Services is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Downloadable software, and software licenses are non-refundable.

Some product is supported directly through the manufacturer and must be returned accordingly.

RMA numbers are valid for a maximum of 15 days.

When returning an item, it is important that you return it with all accessories, manuals, cables, etc., in order to receive a credit or exchange unless other specified. Items returned without all accessories or items which are defaced will be subject to a minimum 15% restocking fee.

Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or a Northwoods Computer & Internet Services representative. Product being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided. Please place the RMA number on three sides of the outside of the shipping box before returning it to us.

Cancelling Your Order
To cancel an order, you must contact our customer service department by telephone, and they will give you further information. Orders already shipped will be charge a 15% restocking fee plus shipping charges.

Missing, broken or incorrect shipped items
Any shipping discrepencies must be reported within 7 days to Northwoods Computer & Internet Services from the time the shipment was received. Failure to do so means acceptance of the shipment.